No. 4 — True Hardship
Sometimes bad things happen to good people. Job loss, illness, emergency expense or natural disaster are all perfectly legitimate reasons consumers fall behind on their payments. Our agents are trained to engage with these customers to seek long term permanent solutions to the hardships they are facing. We use tools supplied by the clients to create repayment plans and modify loans as necessary to retain every customer. That’s why Equiant prefers to call borrowers as soon as a payment is missed. Sometimes when a customer feels like staying current is hopeless, one simple conversation can turn the relationship around before they fall too far past due to recover.