eqConnect

It’s not enough to just operate a call center. We have the technology with a fully integrated call management system to help your team excel with elevated performance handling.

Features & Benefits

Maximize your ability as a call center to reach a higher service level with fewer costs. eqConnect offers one of a kind integrations between the Equiant Servicing Platform and NICE inContact Call Center Telephony, delivering you an enhanced campaign handling experience with proven success.

Seamless campaign integration

Multi-channel contact handling

Real-time KPI

Full skill-based routing and prioritization

Complete contact recordings

Total contact blending

Long term storage

Multiple dialer modes

Advanced Recovery call routing

Configurable dashboard & reporting

See eqConnect in Action

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