No. 3 — Incorrect Contact Information

By Judy  |   |  Industry Insights

Timely contact with your customers through both physical and electronic channels is critical to a high performing portfolio. When borrowers are not getting their statements and notices, they are much less likely to remain current so maintaining detailed contact information on all parties including home phone numbers, mobile phone numbers, work phone numbers, and current physical and email addresses is essential for keeping customers current and resolving delinquencies when they occur. Equiant works to avoid gaps in contact information and costly skip tracing fees by updating contact information and consent on every interaction with the customer.

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