No. 2 — Dissatisfaction with Product

By Judy  |   |  eqNews, Uncategorized

When borrowers are unhappy with their product, they will often stop making payments on both their mortgage and their annual assessments. This is where our agents, working in concert with our clients, can help by investigating the issues around the dissatisfaction and offering assistance to resolve. The key is to reach out to the borrower proactively to determine what’s going on, preferably as soon as the first payment is even a day late. Communicating closely with clients regarding these issues and facilitating a resolution usually earns a satisfied, high performing customer. Clients also use this feedback to make adjustments to their sales, reservations, and even product offerings to better serve their customers.

 

  • Equiant’s Back-Up Servicing Plans Provide Assurance

    Disaster, Data Security and Business Continuity Plans Included in Equiant Solutions Chandler, Arizona (June 30, 2020) – In light of recent events, many businesses are

    Read More

  • We’re Here For You

    The safety of our team members, clients, and community is our #1 priority. This is a new “normal” that is challenging for us all. We recognize that this pandemic is affecting

    Read More

  • Equiant Responds to COVID-19 Outbreak

    In light of the recent Coronavirus (COVID-19) outbreak, Equiant has activated its Business Continuity Plans to support the general health of its employees and maximize productivity in its workforce.

    Read More

  • Lead Daringly Into The New Year

    Read More

    Put out cloud-base platform to work for you.

    We're here to make your life easier.