Culture Warriors

By Meghan Fisher  |   |  eqBlog
Meghan Fisher • 4 min read

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A member of our client experience team (eqCX) is always here to assist you along the way answering any question or matter that may arise.

Contact Ericka Schwarm to learn more:
Direct Dial: (480) 636-4892

Email: eschwarm@equiant.com

Culture of Discipline

This blog section will be a continuation of our “Good to Great” by Jim Collins series keeping our focus specifically on the concept of “Culture of Discipline”: To form a disciplined organization you must have the correct people on your bus, these people must be self-disciplined. Over time, this will become the overall company culture. Often times, bureaucracy is created within an organization to offset the small number of wrong people who are riding on your bus. These people typically lack self-discipline & motivation. Rules are usually put into place to manage this small group of individuals. However, these rules typically repel the right people riding on your bus; they feel as if the rules are unnecessary and slow down the pace of production. This drives away the right people from your bus and more wrong people are added to the bus. This drives away even more right people, and the cycle repeats itself. The company eventually becomes completely hierarchical and bureaucratic to manage all of the added wrong people on the bus.

 

To keep this from happening, create a culture of discipline with an entrepreneurial spirit. This will take a good company to great & lead you to a path of many successes. To do this, build a culture of freedom within a set framework. This translates to hiring people who can operate within a framework; you will not have to manage these people but just keep the process that is, in place. This will allow for an entrepreneurial spirit while still setting baseline rules & regulations. Be sure that you hire the right people on your bus who will accomplish all of their duties. Do not become a dictator while creating a culture of discipline, even if this leadership style is prosperous, as soon as the leader leaves the culture will collapse. Be sure to use strong concentration while abiding by your “Hedgehog Concept”& compose a list of things to stop doing. If a task does not fall within your hedgehog concept, then stop doing it! Practice self-discipline to stay within those three circles if something does not fit within the concept; it should be dismissed.

It all comes down to being restrained within three areas. Hiring Disciplined People, having the correct people on your bus is absolutely crucial. Having the incorrect people traveling on your bus prompts you to discipline them to get the correct performance. Instead, have self-disciplined people riding on your bus and won’t have to manage them as strictly. Practice Disciplined Thinking and stick to your “stop doing” list. Ensure that all your thoughts align with the three circles within the Hedgehog Concept. Carry out Disciplined Actions, you cannot carry out disciplined actions without the previous two steps. Follow these steps in order and take your company from Good to Great!

In order to produce & sustain great results, you must build a culture of discipline. You will do this by getting the right people on your bus. Additionally, Avoid creating a bureaucracy as this will drive the right people off of your bus. Rather, create a framework with freedom within for people to engage in their creativity and entrepreneurial spirit!

From Frank’s Desk

September 30, 2019

Equiant’s Executive Leadership Team traveled to Dallas, TX to attend the Lend360 conference. They collaborated, shared ideas, and developed actionable takeaways with others in the financial services industry. The concepts that arise from the Lend360 conference support innovation in products & services for buyers & business owners everywhere. These ideas help strengthen & grow the industry state as a whole. The conference is designed with many key sessions & events to develop industry connections and increase overall knowledge. The Lend360 conference is intended to educate, preserve, and improve your online lending business. The 2019 conference was planned strategically to specifically focus on highlighting key sections in consumer lending, regulatory issues, advertising, data, and analytics. To learn more about the Lend360 conference please visit the following link: www.lend360.org/

Company Updates

This past week, Equiant celebrated customer service week. Equiant designed t-shirts, ordered lunches, held break-out sessions, and planned many team-building activities to improve our overall culture and customer/client experience. Keep reading for a day-by-day breakdown in Equiant’s celebration of customer service week!

 

Tech Updates

Equiant Servicing Platform Update 10.04.2019:
Billable: Shell Disposition Aging Report:
Added Disposition Change Gap field to the Billing and Loan Disposition Change reports

Equiant Staff

Per each blog post, we will be featuring a member of our fantastic Equiant staff to learn more about their role at Equiant and how they specifically create an outstanding client experience for our clients.

  1. Name/Department: Lynn Perkins/Operations Manager

  2. How does your function support Equiant’s day to day operations? I manage the operations department and ensure that work is being carried out efficiently day-to-day. Along with this, I process payments, collateral, and credit bureau.

  3. How do you support Equiant’s clients day-to-day? I confirm that all work is processed thoroughly and effectively to ensure the process remains smooth with minimal bumps in the road.

  4. Your Favorite memory at Equiant to date? When we had our company barbeque, I really appreciated getting to know my colleagues better, this allows us to work better as a team!

Community

10/18 – A TASTE OF AFRICA; Fashion, Jewelry, & Art Show, African & American Cuisine

10/19 – Chandler Farmers Market

10/20 – SanTan Brewery + Distillery Tour

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