Early Stage Collections / Customer Service
As an experienced servicer, we understand the importance of the client / customer relationship. We understand the factors that affect those relationships, and we are experts at controlling and reducing delinquencies.

Our Collections Associates are highly trained customer service personnel who treat every customer with care and respect. Many are multilingual and all abide by The Fair Debt Collection Practices Act. They are educated in the many options available for resolving delinquency issues and they are qualified to advise customers on the best possible plan to suit their needs. They look for the source of a problem, then offer options and creative solutions that return accounts to performing status.

Equiant Collections Associates are equipped with the most advanced data and communications technologies available. Our predictive dialer increases the number customer contacts per associate for maximum efficiences. Every customer contact is recorded and stored with the payment history. We provide customers with urgent payment options including credit cards and check-by-phone.