 Customer
Internet Access
Your customers will have the benefit
of 24-hour access to account information
at their fingertips. EQUIANT’s Consumer
Central website will allow your customers
to obtain payment histories and/or e-mail
questions and comments directly to EQUIANT’s
customer service.
Voice Response Unit
For loan receivables servicing, we have
a custom-designed Voice Response Unit (VRU)
accessible to your customers by phone 24
hours a day, 7 days a week. Of course, during
business hours your customer can press “0”
at any time to speak with one of our knowledgeable,
friendly customer service representatives.
Using their telephone keypad, your customers
are able to:
- Access balance and payment history information
on their account
- Request a payment book
- Request to begin making their payments
using our SurePay program
- Fax a payment history to any fax number
desired
- Perform many other inquiries and requests
We will assign you a special access code,
which will enable you and your employees
to use the VRU to access the same account
information as your customers, or to request
payment histories to be faxed to your office.
This service is especially useful if your
collections or contracts staff need account
information when our office is closed.
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