Frequently Asked Questions
• Who is Equiant?
• What will I be able to do with my Equiant online account?
• I have seen on Equiant's website and on Equiant statements that you are a debt collector. What is this statement about?
Who is Equiant?
We are the company that provides financial servicing for your account. Our receivables management services include payment processing, invoicing, loan servicing, dues billing, customer service, early stage collections and document custody.
What will I be able to do with my Equiant online account?
You will be able to completely manage your account online by having the ability to make payments, update your address and telephone number, access and print statements, view and print transaction history, and monitor account balances. Your online account will be accessible 24 hours a day. You may also contact us any time with inquiries or suggestions. We will respond within 2-3 business days.
I have seen on Equiant's website and on Equiant statements that you are a debt collector. What is this statement about? My account is not delinquent.
Because we provide collection services we are required under the Fair Debt Collection Practices Act to include on all forms of communication "This is an attempt to collect a consumer debt. Any information obtained will be used for this purpose. We are a debt collector." This statement does not mean your account is delinquent.
Login Frequently Asked Questions
• I'm trying to view my account online how do I login?
• I've tried to login using the requested information and it does not work. Please help
I'm trying to view my account online how do I login?
On the login screen you will enter your 12 digit Equiant account number, then enter either the last four digits of the primary account holders Social Security Number OR the last four digits of the primary telephone number on your account. Please do not enter both. Click on the Login button.
I've tried to login using the requested information and it does not work. Please help.
Double check you are using your Equiant account number. It should be 12 numbers long, no letters or symbols. Your account number can be found on your coupon book or on the top right corner of any Equiant statement. If you are using the correct account number, then email customer service at information@equiant.com to confirm your telephone number is correct.
